In terms of protecting your customers and clients that are non-technical small business owners, with no in-house IT department, the single most important thing you can do when you’re first getting started with them is a basic technology assessment.
Go through a few dozen key points with them to understand how they’ve in the past protected themselves with tools like
anti-virus
anti-spyware
business continuity planning
data backup testing/off-site rotation
firewalls
password change policies
power protection
etc.
This technology assessment process generally takes 2-3 hours to complete. You should sell it for a few hundred dollars. And it will give you a MUCH better idea of how to prioritize your immediate remediation work with them.
This kind of approach is typically most appropriate for small businesses with 10-50 workstations.
The technology assessment will also give you an idea of what kinds of ongoing support services they’ll need from your company on a regular basis to keep up with these issues.
There are a lot of related tips, excerpts, and best practices on our Web site (see below) that can help you more easily implement and integrate basic data protection services into your IT services business. We also hold Webinars on these topics from time to time. So be sure to get registered as well to be notified about those.
Remember data protection is something that will almost certainly be overlooked by most SMB’s if you don’t press these crucial issues.